Nexus Industries Bolsters Security with CCTV Surveillance

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CCTV Surveillance Case Study: Nexus Industries

With over 70 years of experience, Nexus Industries’ brands of Luceco LED Lighting, BG Electrical, Masterplug, and Ross are market leaders in key electrical categories. The company has a head office in London with global offices in Telford, China, Houston, Hamburg, Paris, Barcelona, Dubai, Hong Kong, and Johannesburg offer sales and support to European, Mediterranean, Middle Eastern, African, and Asian Pacific regions.

Nexus’s UK facilities include a 10,000 square metre manufacturing, assembly, distribution, warehousing and sales divisions based in Telford, stocking over 2,000 product lines.

“We recorded an increase in the number of incidents and thefts over the past few years because of the nature and value of the products at our Telford site” explained Richard Gardner, IT Manager at Nexus Industries. “For this reason, we decided to start looking for a security and CCTV surveillance system that would cover all our premises.”

After reviewing several competing systems, Nexus Industries selected a Tensor and CCTV Surveillance to install a security system along with the Tensor.NET Time & Attendance and Access Control softwares to manage their site security.

Richard recalled, “we selected Tensor from one of the 3 firms shortlisted capable of meeting our CCTV requirements. In the end, the Tensor proposal was chosen because it  was the best value for money.”

Tensor has extensive experience in installing, commissioning and managing comprehensive video management solutions. They use products from the Tensor partner range to deliver the highest performance in the industry. With that, customers are assured of receiving the most reliable systems available. Tensor integrate video surveillance into their Tensor.NET access control and facial recognition security system as well as other third-party equipment including ANPR (Automatic Number Plate Recognition) to provide an overall site-wide security system.

No major problems were encountered during the system’s installation. In Richard’s own words, “The installation went very well for a CCTV system, with minimum disruption to daily activities.”

After the Tensor CCTV surveillance system was installed, Richard was taught how to use it by one of Tensor’s CCTV experts. “Very effective and informative” was how Paul described the training process.

Are Nexus Industries using their Tensor systems at their full potential? “We’re certainly using the CCTV system to its full potential. While we’re not constantly monitoring it, the system has certainly helped us attain our main goal – improving overall security,” exclaimed Richard.

“We are still in the process of deploying the time and attendance monitoring where we are adapting our internal policies to maximize its functionality within our company,” he added.

Whilst CCTV systems are an effective crime deterrent and provide recorded video footage for post event analysis or evidence, the big benefit to a business is enhanced through real-time remote monitoring of the CCTV system. Here, extra eyes are provided during an ‘event’ and immediate response through live audio, to challenge potential intruders as well as recording the situation. Tensor’s CCTV remote monitoring centre responds to CCTV system activations 24 hours a day, all year round.

Tensor utilises the latest digital CCTV technology to ensure that buildings and property remain secure. When intelligently linked with remote monitoring, CCTV can also prevent crime, with Tensors full audio facilities, which enables our analysts to give warnings to potential attackers or assistance to staff, customers and other visitors to the site.

When asked what he likes most about the Tensor CCTV system, Richard’s answer was simple, “it’s easy to use, good quality video and doing exactly what’s needed.”

Richard has used the Tensor after sales help desk where he described his experience as “excellent, very good.” He then added, “the help desk analysts initially tried to solve our problem over the phone. Unfortunately, that was not possible, so an engineer’s visit was booked. The engineer visited our site the next day and sorted out the issue in a very fast and professional manner.”

Tensor only uses qualified and experienced personnel from security industry, electronic engineering, IT and integration, defence electronics and the armed forces backgrounds. Our objective is to provide unprecedented quality of after-care.

When asked if he would recommend Tensor to other companies, Richard replied, “Yes, I certainly would.”

Summing up his experience of Tensor, Richard concluded, “Tensor is an excellent, professional company, delivering reliable products.”

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